Client Services session at Pre-conference workshop

Joseph Hafner will be offering a special workshop at the pre-conference workshop to our targeted audience. This is not a workshop that the Educational Outreach Program will be developing and training trainers to teach, just an added benefit for our target audience. Like the other sessions, it will be offered in the morning and then repeated in the afternoon. Here is a description of the session:


Client Service Excellence for Music Libraries

Experience an interactive workshop on client services that focuses on ways to get smiles from clients and colleagues. Explore ways of working together with your clients based on research from the customers service industry and by exploring your own customer service experiences. Look at the way communication, attitude, respect, empathy and reliability can enhance your client interactions to improve service at your library.

This program is lead by Joseph Hafner, who has a background in training, including client services and library management. Joseph is currently the Associate Director of Collection Services at McGill University, and previously worked at the Indianapolis-Marion County Public Library.

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Thanks to Joseph for putting together this program!